How to spot a utility scam

Be aware of telephone, mail, email, door-to-door, and other in-person scams that involve criminals posing as representatives of SWEPCO and demanding immediate payment or personal information.

 
Thieves often threaten to shut off power unless an immediate payment is made. SWEPCO never asks for pre-paid cards for payment.

Utilities United Against Scams

 
SWEPCO is joining forces with gas and electric utility companies across the United States and Canada to fight the scourge of scams targeting our customers.

 
Together, we’ve seen an uptick in the number of scam attempts. Hundreds of customers have lost thousands of dollars to these scammers. The scam attempts increase during the holidays.

 
The criminals’ tactics are becoming increasingly sophisticated.

 
What are the scammers doing?

 
Thieves are calling SWEPCO customers and:

 
• Threatening to shut off power unless an immediate payment is made;

 
• Telling customers they need a new electric meter, but must make a payment before the new meter is installed;

 
• Offering a discount on their SWEPCO bill if they sign up for auto-pay;

 
• Demanding a deposit is paid immediately.

 
How can you protect yourself?

 
Know SWEPCO will never:

 
• Demand an immediate payment

 
• Insist a payment be made with a prepaid credit card, or

 
• Ask a customer to meet us in a parking lot, at a store or other location to make a make a payment.

 
If you suspect you are being targeted by a scammer, hang up and call the local police and then SWEPCO at 1-888-216-3523. Never dial the phone number the scammers provide.
For more information visit SWEPCO.com/StopScams.

(Please contact us today for a print or email subscription to the Jefferson Jimplecute! — (903) 665-2462, JIMPLECUTE1848@GMAIL.COM)

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